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PRE-ORDERS

When will I receive my pre-order?

We do our best to get these shipped to you close to the posted street date. Pre-order street dates are not guaranteed and may change due to production or shipping delays. If an album release is delayed, we will notify you as soon as we receive information regarding a new street
date.

Please note, purchases containing pre-order items will ship
together once the last item becomes available. If your order contains in stock items and you would like them to ship sooner, please purchase your pre-order separately.

Can I cancel my pre-order?

All pre-order sales are final.
Because we order extra inventory to accommodate pre-orders, we are unable to cancel these purchases. (If you need to update your shipping information, please reply to your order confirmation with your new address.)

What happens if my pre-order item is canceled, discontinued or is in short supply?

If you place a pre-order and the supplier cancels, discontinues, or is in short supply of the pre-order item then you will receive a store credit plus an additional 10% inconvenience allowance of the pre-order sale price to use on future orders. Please review our return/refund policy.

What happens if the release date changes for my pre-order?

Often the manufacturer or labels distribution will change the dates due to supply issues or promotional purposes. We have no control over the release dates, but we do our best to continue to keep you up to date as we receive the information on the product page.

RETURNS & CANCELLATIONS

What is your return policy?

In most cases, we are unable to accept returns. Please see our full refund policy for more information.

What if I receive the wrong product?

If you recieve the wrong item, please contact us immediately. You will be asked to submit photos of the incorrect item you recieved. We will provide you with a return label and prepare your correct item for shipment. Once the incorrect item has been recieved in the mail by us, we will ship out the correct item.

Can I cancel my order? 

Due to the nature of our shipping operation, we are unable to fulfill cancellation requests.

SHIPPING

What are your delivery times?

Standard shipping is typically 3 business days but can vary on location. We often ship via media mail which may take up to 5 business days.

How much will shipping cost?

Shipping costs vary depending on your location and purchases. You can estimate shipping costs in the cart before checking out.

Do you provide worldwide shipping?

We currently do not offer worldwide shipping. We currently only ship to the USA and Canada.

Other shipping questions

Please see our full shipping policy for more information.

PRODUCT CARE

How do I care for my product?

We package our records in additional polybags to ensure the best quality of the record. We recommend that once you open the record from the original packaging that you keep it in the poly bags to keep from getting damaged.

STORE

Do you have a store I can come to shop?

Yes. We recently opened a storefront located at: 716 Central Ave. Highland Park, IL 60035. Please check our store hours as they are subject to change.

Do you buy USED Records

YES and NO.

We do NOT buy "bargain bins" or "garage finds".

You can find out full details on what we are interested in buying and how to schedule an appointment here.

Do you have this ______ LP in stock?

Our full inventory is available on our website at www.loudpizza.com

Can I call to place an order?

To put it nicely, no. We require all customers online to make an account at www.loudpizza.com so it protect your order as well us.

You can choose to ship or place an in-store pickup when you are placing your online order.

INSURANCE CLAIM

My product arrived damaged, what do i do!?

That's such a bummer! We understand it happens in transit. The best way to file an insurance claim is by logging into your profile at www.LoudPizza.com

Scrolling to the bottom of the CART, there you will see the third party insurance company we use. However the third party insurance only applies, if you purchased it during the initial checkout.

My LP jacket arrived with split seams, what can I do?

This is such a bummer! We hate split seams and we check/inspect EVERY LPs when it arrives at LoudPizza.com before we ship them out.

If you removed the LP from its shrink wrap the third party insurance company will NOT cover this. If the record is still in its original wrapping and you paid for insurance, you can file a claim with our 3rd party insurance provider. Instructions for filing a claim are below.

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