SHIPPING
What are your delivery times?
Standard shipping is typically 3 business days but can vary on location. We often ship via media mail which may take up to 5 business days.
How much will shipping cost?
Shipping costs vary depending on your location and purchases. You can estimate shipping costs in the cart before checking out.
Do you provide worldwide shipping?
We currently do not offer worldwide shipping. We currently only ship to the USA and Canada.
Other Shipping Questions
Please see our full shipping policy for more information.
PRE-ORDERS
When will I receive my pre-order?
We do our best to get these shipped to you close to the posted street date. Pre-order street dates are not guaranteed and may change due to production or shipping delays. If an album release is delayed, we will notify you as soon as we receive information regarding a new street
date.
Please note, purchases containing pre-order items will ship
together once the last item becomes available. If your order contains in stock items and you would like them to ship sooner, please purchase your pre-order separately.
Can I cancel my pre-order?
All pre-order sales are final.
Because we order extra inventory to accommodate pre-orders, we are unable to cancel these purchases. (If you need to update your shipping information, please reply to your order confirmation with your new address.)
RETURNS & CANCELLATIONS
What is your return policy?
In most cases, we are unable to accept returns. Please see our full refund policy for more information.
What if I receive the wrong product?
If you recieve the wrong item, please contact us immediately. You will be asked to submit photos of the incorrect item you recieved. We will provide you with a return label and prepare your correct item for shipment. Once the incorrect item has been recieved in the mail by us, we will ship out the correct item.
Can I cancel my order?
Due to the nature of our shipping operation, we are unable to fulfill cancellation requests.
PRODUCT CARE
How do I care for my product?
We package our records in additional polybags to ensure the best quality of the record. We recommend that once you open the record from the original packaging that you keep it in the poly bags to keep from getting damaged.
STORE
Do you have a store I can come to shop?
Yes. We recently opened a storefront located at: 716 Central Ave. Highland Park, IL 60035. Please check our store hours as they are subject to change.
