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When will I receive my pre-order?

We do our best to get these shipped to you close to the posted street date. Pre-order street dates are not guaranteed and may change due to production or shipping delays. If an album release is delayed, we will notify you as soon as we receive information regarding a new street

Please note, purchases containing pre-order items will ship
together once the last item becomes available. If your order contains in stock items and you would like them to ship sooner, please purchase your pre-order separately.

Can I cancel my pre-order?

All pre-order sales are final.
Because we order extra inventory to accommodate pre-orders, we are unable to cancel these purchases. (If you need to update your shipping information, please reply to your order confirmation with your new address.)

What happens if my pre-order item is canceled, discontinued or is in short supply?

If you place a pre-order and the supplier cancels, discontinues, or is in short supply of the pre-order item then you will receive a store credit plus an additional 10% inconvenience allowance of the pre-order sale price to use on future orders. Please review our return/refund policy.

What happens if the release date changes for my pre-order?

Often the manufacturer or labels distribution will change the dates due to supply issues or promotional purposes. We have no control over the release dates, but we do our best to continue to keep you up to date as we receive the information on the product page.


What is your return policy?

In most cases, we are unable to accept returns. Please see our full refund policy for more information.

What if I receive the wrong product?

If you recieve the wrong item, please contact us immediately. You will be asked to submit photos of the incorrect item you recieved. We will provide you with a return label and prepare your correct item for shipment. Once the incorrect item has been recieved in the mail by us, we will ship out the correct item.

Can I cancel my order? 

Due to the nature of our shipping operation, we are unable to fulfill cancellation requests.


What are your delivery times?

Standard shipping is typically 3 business days but can vary on location. We often ship via media mail which may take up to 5 business days.

How much will shipping cost?

Shipping costs vary depending on your location and purchases. You can estimate shipping costs in the cart before checking out.

Do you provide worldwide shipping?

We currently do not offer worldwide shipping. We currently only ship to the USA and Canada.

Other shipping questions

Please see our full shipping policy for more information.


When will my reserve copy be fulfilled?

Orders are being fulfilled from our reserve stockroom. We estimate order fulfillment between 2 to 5 Business Days. Items that are sold from the reserve stockroom are not available for immediate pick-up.

What is different from a preorder and reserve?

Preorders are brand new releases. Reserve releases are being fulfilled from our reserve stockroom inventory.

Will my reserve order be ready for pickup immediately?

Unfortunately, no. Reserve copies are being fulfilled from our reserve stockroom that is not located at the same location as our store. We estimate fulfillment to be 2 to 5 business days for those items to be ready for fulfillment.

Can I place a pick-up order for a reserve item?

Yes! We will contact you via email when your order is ready for pickup. We estimate the timeline to be between 2 to 5 business days.


Do you have a store I can come to shop?

Yes. We recently opened a storefront located at: 716 Central Ave. Highland Park, IL 60035. Please check our store hours as they are subject to change.

Is your store pet friendly?

We love animals but unfortunately, we do not allow any pets of any kind inside the store. Space is limited and we do not want to be responsible for any accidents or have customers tripping over leashes.

Do you accept cash?

No, we do not. All sales are processed through a credit card.

Do you buy USED Records

YES and NO.

We do NOT buy "bargain bins" or "garage finds".

You can find out full details on what we are interested in buying and how to schedule an appointment here.

Do you have this ______ LP in stock?

Our full inventory is available on our website at

Can I call to place an order?

To put it nicely, no. We require all customers online to make an account at so it protect your order as well us.

You can choose to ship or place an in-store pickup when you are placing your online order.


My product arrived damaged, what do i do!?

That's such a bummer! We understand it issues can happen after the item leaves our warehouse.

We use Protect, an 3rd party eCommerce protection service. However, you can only file a claim if you purchased it during the initial checkout.

Click to File a Protect Claim.

My LP jacket arrived with split seams, what can I do?

This is such a bummer! We hate split seams and we check/inspect EVERY LPs when it arrives at before we ship them out.

If you removed the LP from its shrink wrap the Protect will NOT cover this. If the record is still in its original wrapping and you paid for protection, you can file a claim with our Protect. Click to File a Protect Claim.

Where can I learn more about Protect?

Protect offers a wide range of protections for your order. Click to learn more about Protect.


How do I care for my product?

We package our records in additional polybags to ensure the best quality of the record. We recommend that once you open the record from the original packaging that you keep it in the poly bags to keep from getting damaged.